At HAJUWA, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
Returns & Exchanges
We do not provide refunds if you wish to return or exchange any portion of your order. All returns/exchanges issues must abide to the following:
1. Item(s) can only be returned or exchanged if there is/are any defect(s) found on the item(s), or the item(s) received is faulty.
2. The item(s) must be unworn, unwashed, unaltered and unscented with all tags attached. Item(s) that is/are damaged, marked or altered will not be accepted. Any item(s) under these conditions will be sent back to the customer.
3. You can only change for another product(s) which cost the same or higher within 14 days of receiving the item(s). If there are any price differences, you have to top up the difference.
4. Item(s) will only be exchanged upon stock availability.
5. Buyers will have to bear the cost of deliveries, return and taxes if imposed.
6.Please take note that there may be a variance in the color of the item due to computer screen settings and studio lighting. HAJUWA portrays all items as accurately as possible. Returns due to colour variances will not be accepted.
7. There could be creases as the items are sent via mail. Returns due to crease will not be processed.
8. HAJUWA is not liable for items that are bought out from any third party. Only returns with correct order id will be attended.
9. Any item that was not purchased at full price cannot be returned. This includes both sale and promotional items.
If you have any other enquiries or feedback, please do not hesitate to email us at [email protected]
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
At hajuwa.com.my, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only hajuwa.com.my is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.
At hajuwa.com.my, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.
If your question or comment is relative to your hajuwa.com.my order, call +603 355 455 207 and speak with one of our friendly Customer Service professionals or email us at [email protected]
How to Order
Ordering online from the HAJUWA Online Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total amount purchased so far. You will also be able to see which items are in stock and which items are sold out. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
We don’t provide international orders at the moment.
Pricing and Payment
All prices are in Ringgit Malaysia (MYR) and are subject to change without notice. We currently accept direct payment from major bank in Malaysia including Maybank2u, CimbClicks, RHBonline, ALLIANCE Bank, and Hong Leong Bank. You will be redirected to your preferred payment channel when you proceed to check out.
Shipping Online Orders:
At hajuwa.com.my, most orders ship out from our warehouse one day after payment received. Although most online orders process and deliver within 2 to 3 business days, please allow up to 4 to 5 days for delivery. (Shipping in Malaysia only).
This website is operated by hajuwa.com.my. All inquiries may be directed to:
Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the hajuwa.com.my website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the hajuwa.com.my website.
These Terms and Conditions May Change
hajuwa.com.my reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the hajuwa.com.my website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.
Use of Web Site
The hajuwa.com.my website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving hajuwa.com.my’s goods and services and/or to otherwise transact business with or contact hajuwa.com.my on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer.
All of the content you see on this website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of HAJUWA and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by HAJUWA by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to HAJUWA. The entire Content of the HAJUWA website is copyrighted as a collective work under Malaysia and other applicable copyright laws, and HAJUWA owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the HAJUWA website, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you cannot download, print and store selected portions of the Content. You also cannot copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format.
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchant-ability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that hajuwa.com.my shall not be liable for any damages of any kind related to your use of this site.